Privacy Policy
Effective November 13, 2026
This policy explains what information Ultra-Tech Enterprises, Inc. (“UTE”) collects through www.ute-inc.com and how we use it. It does not cover other websites that link to or from this one.
Information you provide
Our Request a Quote, RMA Request, and Support forms ask for your name, company, email address, phone number, the product, model, or serial number involved, a description of your request, and any files you choose to attach. You may also contact us directly by phone or email.
How we use it
We use this information to respond to your request, prepare quotations, arrange repair, calibration, or return of equipment, provide technical support, and keep records of our communications with you. We do not sell or rent your information, and we do not use form submissions for unrelated marketing.
How submissions are delivered
When you submit a form, your request and attachments are sent by email to UTE through Microsoft 365, and a confirmation with your reference number is sent to the email address you provide. Attachments are not published on this website or stored on the web server. Our email system keeps these messages with our other business correspondence.
The form service records only a request reference number, the form type, and whether delivery succeeded. It does not keep the contents of your request. To limit spam and abuse, it also counts submissions per hour using a salted one-way hash of your IP address; the hash cannot be turned back into your IP address.
How long we keep information
We keep request emails and attachments for as long as needed to respond to you, support the equipment involved, and meet our warranty, accounting, and legal record-keeping obligations. You may ask us to delete information you sent us when we no longer need it for those purposes.
Analytics and cookies
This website does not use advertising cookies. Your analytics choice is stored in your browser. Optional analytics, if used, load only after you select “Accept analytics,” and you can change your choice at any time using Cookie preferences at the bottom of every page.
Service providers
The website is hosted on Microsoft Azure, and email is handled by Microsoft 365. These providers process technical information, such as IP addresses and server logs, to operate and protect their services. We share your information with other parties only when needed to fulfill your request, for example with a shipping carrier, or when required by law.
Security
The website is served over an encrypted (HTTPS) connection. Please do not include passwords, payment card numbers, or other sensitive information unrelated to your request in a form or attachment.
Your choices
You may ask what information we hold about you from website requests, ask us to correct it, or ask us to delete it, subject to our record-keeping obligations.
Changes to this policy
We may update this policy as our website or services change. The effective date above shows when it was last revised.
Contact
For privacy questions or requests, email info@ute-inc.com, call 800-293-2001, or write to Ultra-Tech Enterprises, Inc., 18215 Paulson Drive, Unit B, Port Charlotte, FL 33954.